KEENOPS

Privacy

Policy

Last updated: March 20, 2026

Introduction

KEENOPS, operating as KEENOPS FZ-LLC in the United Arab Emirates and KEENOPS SASU in France (collectively "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

  • Name and contact information (email, phone number)
  • Company name and business information
  • Project requirements and technical specifications
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website and search terms

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to inquiries and provide customer support
  • Send updates, newsletters, and marketing communications (with your consent)
  • Analyze website usage and optimize user experience
  • Comply with legal obligations and enforce our terms
  • Prevent fraud and enhance security

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist with hosting, analytics, and communication tools
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for data transmission
  • Secure cloud infrastructure with regular backups
  • Access controls and authentication protocols
  • Regular security audits and vulnerability assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Client Project Data: Retained for 7 years after project completion for legal and contractual obligations
  • Marketing Communications: Until you unsubscribe or request deletion
  • Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months
  • Inquiry Data: Retained for 2 years if no contract is established

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing of your data for direct marketing purposes

To exercise these rights, please contact us at hello@keenops.com. We will respond to your request within 30 days in compliance with GDPR and UAE data protection regulations.

International Data Transfers

As we operate across UAE and Europe, your information may be transferred and processed in different jurisdictions. We ensure appropriate safeguards are in place to comply with GDPR and UAE data protection laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: